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FREQUENTLY ASKED QUESTIONS

When will my order ship?

Your order will be shipped within four business days of placing the order.

Where do you ship to?

We currently ship only within the United States.

Where do you ship from?

Our products ship out of our warehouse in Colorado Springs, CO.

Who do you ship through?

We use USPS for our shipping and your order will be updated with USPS tracking once scanned in at the post office.

What if my order breaks during shipping?

we try our best to ensure our products get to you intact. Unfortunately sometimes when handed of to shipping company things break. Please let us know at 719headshop@gmail.com within 48 hours of receiving a broken product that is unused including pictures of broken piece. We will then determine if we are able to refund or replace.

What if something is missing from my order?

It is unlikely that something is missing from your order. Please throughly check bubble wrap as small pieces can get lost in the layers. If you still cannot find please reach out to us at 719headshop@gmail.com so we can help better assist you.

I have a question about my order, who can I talk to?

if you have a question please shoot us an email at 719headshop@gmail.com and we will get back to you as soon as possible.

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