You must be 21 years of age or older (or the legal smoking age in your jurisdiction) to purchase from our website.

Yes. We use age verification systems and may request a valid government-issued ID before processing certain orders.

All products are intended for legal tobacco or legal herbal use only. We do not condone or promote illegal substance use.

It is the customer’s responsibility to ensure products are legal in their jurisdiction before purchasing.

Orders typically process within 3-5 business days. Orders placed around federal holidays may be delayed as carriers are not open. Delivery times vary depending on location and carrier.

Most orders are delivered through USPS.

All orders are shipping out of our warehouse in Colorado Springs, CO 80909

We try our best to ensure our products get to you intact. Unfortunately sometimes when handed off to the shipping company things break. Please let us know at 719headshop@gmail.com within 48 hours of receiving a broken product that is unused; including pictures of the broken piece. We will then determine if we are able to refund or replace.

It is unlikely that something is missing from your order. Please throughly check bubble wrap as small pieces can get lost in the layers. If you still cannot find please reach out to us at 719headshop@gmail.com so we can help better assist you.

if you have a question please shoot us an email at 719headshop@gmail.com and we will get back to you as soon as possible.

We do not accept returns. We will replace items that arrive broken or defective. Please let us know within 48 hours of your delivery at 719headshop@gmail.com; include pictures of the broken item and packaging.

We aim to have all replacements handed off the the shipping company within 3 days of approval.

Contact us within 48 hours of delivery with photos of the damage and packaging.

If tracking shows delivered, we are not responsible for theft. Please contact the carrier directly. If lost in transit, contact us within 2 days of expected delivery date.

Yes. Our website uses SSL encryption and secure payment gateways to protect your information.

We accept debit and credit cards via our checkout page.

Declines may occur due to bank restrictions, insufficient funds, or billing address mismatches. Contact your bank for details.

Certain items like electronics MAY include a manufacturer’s warranty. We do not offer an in store warranty on any of our items.

We recommend using cleaning solutions like RESINATE or isopropyl alcohol and following care instructions that may have been provided with your product.

We sell smoking accessories on our website. In our brick and motor stores we do offer nicotine and tobacco products. We do not ship nicotine and tobacco products.

No. We respect your privacy. Please review our Privacy Policy for details.

You can unsubscribe anytime using the link at the bottom of our emails.

Please visit our “Your Privacy Choices” page located in the footer of this website. Or contact us directly at 719headshop@gmail.com.

Orders can only be modified before they ship. Contact us immediately if changes are needed.

Emial: 719headshop@gmail.com

Phone: (719)473-1230

Customer service available 10AM-9PM MST

Contact us, 719headshop@gmail.com within 48 hours of delivery with photos of the damage and packaging. We will assist you from there.

You can reach us through our Contact Us page, by email at 719headshop@gmail.com or by phone 10AM-9PM MST at (719)473-1203.